At MamaLuu Express Logistics, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy explains how we collect, use, and protect your information when you use our website and services.
 

1. Information We Collect

We may collect and process the following information:
  • Personal details (such as name, phone number, email address)
  • Shipping information (pickup and delivery addresses)
  • Payment details (where applicable)
  • Communication records (messages, inquiries, and support requests)

2. How We Use Your Information

Your information is used to:
  • Process and deliver your shipments
  • Provide customer support and respond to inquiries
  • Improve our services and website experience
  • Send important updates regarding your shipments
  • Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:
  • Trusted partners and service providers (e.g., carriers, customs agents)
  • Legal authorities when required by law
All third parties are required to handle your data securely and responsibly.
 

4. Data Security

We take appropriate measures to protect your personal information from unauthorized access, loss, or misuse. Your data is stored securely and only accessed by authorized personnel.
 

5. Cookies

Our website may use cookies to improve user experience, analyze website traffic, and personalize content. You can choose to disable cookies through your browser settings.
 

6. Your Rights

You have the right to:
  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (where applicable)
  • Opt out of marketing communications

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
 

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
 

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via our website or customer service channels.